| |
The
Nature and Scope of Coaching as Lowry Provides It
Overview
Lowry’s clients are primarily professionals or owners who know that
“more, more, more” or “bigger, bigger” is not
their answer. They now want one or more of the following:
-
a higher quality of gratification in current endeavors and engagements
-
a more strategically designed business structure or career plan
-
a new level of satisfaction through more targeted usage of strengths/capabilities
-
to prepare for their next business life-stage, such as in sourcing new
levels of external collaborations and alliances
-
or…may now be considering early retirement (or another transition) in order to form a
new venture, or seeking a knowledgeable co-journeyer as they pass their
role or company onto the next generation or to their current staff.
Ideal
coaching clients are those who while are fully able to take action to
move toward goals, have come to prefer working in tandem with an outside
professional in their planning stages; and often through implementation of
change after change.
Coaching
can be contracted by the project; for a defined period of time for the
initial agreement, then possibly become open-ended for an extension of
this; or in unique cases can be a sustaining, ongoing relationship that
changes its nature accordingly as does the overall life of the client.
Lowry currently is engaged in all these representations.
How
Service Is Delivered
Coach and client(s) arrange the schedule and means of contact according
to the logistics that serve them both. In Lowry’s case, up to 85% of the time (particularly with a direct referral) she often not yet personally met a new client, so
the launch and majority of the early sessions may well be conducted by phone,
along with email-support and exchange.
In
all cases, it is also a good idea to meet in person when this is possible
and feasible, and even then, her history is the client can often most
effectively be served by phone. This is simply because the majority of
her clients tend to be accustomed to such virtual, national to often global exchanges
in their own industries, and with their own clients or customers.
Customary
in initial agreements is to contract for 12-sessions by phone (up to 1
hour each) or four months of scheduled appointments, accompanied with
email-exchange. When useful, “coach-on-call” options can be
included between such scheduled meetings in the agreement, primarily at no additional expense.
There
is a non-legally binding, but written, baseline document co-created along with the client that
will specify goals, purposes and intentions of the work together. This
is revisited and updated regularly. It can then be used to benchmark against
throughout the initial, contracted engagement. When contracts naturally
extend or renew, it is common for the agreement/goals to also be revised.
The
Coach/Client Relationship
Lowry relates to her clients as their business alliance or working partner, and
generally assumes they are bringing the specific industry expertise in
with them. Her role is more related to exchanges as to their business
design, communications, relationships, goals, future-orientation, and
planning for changes along with staffing and leading when they are part
of a larger organization. In many cases, she also has a role in their
marketing and outreach-planning, depending upon the goals they bring into
the coaching (or mentoring) relationship.
When
she does have specific industry expertise and background, she is willing
to share this. Her primary purpose is to identify, surface, and actually
name with the client what THEIR main contributions to their own business
and career success may already. It is often then this they target be to
build upon, and what else emerges often purposefully supports this.
It
is important to note here that it is usually not necessary for talented
clients to “get better” at anything. In contrast, most bring in enough strength
in targeted areas that can be deepened, expanded and drawn from –
and to date, she has never truly had a client who needed “a stronger
weakness.” What they do together, instead, is figure out how the resource
or asset can be generated to delegate exactly this – by either contracting
for it to be managed or delegating it to someone great in that area who
would be grateful for the chance to either barter for this opportunity
or may already be on staff or otherwise accessible. This is where Lone
Ranger clients soon learn to collaborate and network also.
Possible
Exceptions:
Mentoring
Of Other Coaches - Because of her teaching commitment, there may
be good reasons to add mentoring to coaching in the case of aspiring professionals
in her own industry. Most often, a useful expectation is they have -- or will also be completing
a formal coach-specific training program. She offers special rates and
means of contracting with those who want the short cuts and benefits of
working in close connection with an experienced business-design mentor
within their own field. There are notes from coaches on this website who
now also are leaders in their co-joint industry reflecting how they have
found such partnering with Lowry in this way to be beneficial. This work
is particular gratifying personally for both as it is also a way to further
enrich the field itself with the creation and honoring of traditions Lowry and close colleagues have helped establish they are now carrying forward.
Small-Business
Owner Mentoring – These seeking a formal mentoring relationship
in taking their existing or new business to a new stage and level of operation
– in combination with coaching. This may be invaluable for organizational
executives following early retirement or “right-sizing” who
previously were part of a large company and who are not “natural”
entrepreneurs. There are hundreds of “knowns” to small business
owners they may be clueless about and there is no rule they must learn
of all these learn “the hard way” now that there are experienced
professionals in this business.
How
Coaching Applies To Life and Emotions As Well As Business/Career
Fortunately, we all DO bring whole selves (emotions included) to our work-day
lives and our relationships. While Lowry does not specifically market
to a “life coach” collective, the reality and the truth is
ALL quality coaching includes “life” coaching behind closed
doors and may well also be experienced periodically even as “therapeutic.”
Fortunately,
she does have training in all of this with many previous years within
realms where such a major substance of her workday. In fact, that is exactly
part of what led her INTO the business world with her work – and
out of the therapy office. All quality therapy is actually coach-like,
in contrast, and it became clear with her additional business background,
it was expedient for her to bring her WHOLE LIFE experience more directly
into ALL of her future work. That transition was completed in 1994 following
almost two decades of including therapy in her own professional offerings.
Coaching and mentoring replaced her career as a therapist thereafter and
following founding and leading what grew to a 20,000 non-profit organization
in between from 1984-1994.
Whole
Executive Team Coaching And Facilitating
Currently, the majority of Lowry’s work in this area is formally
contracted within business alliances and collaborations with colleagues
– some which have also been former clients. These entities are listed
within this website.
Coaching
Results and Outcomes
The coach-contribution is most often in the eye of the beholder (the client)
and those that person impacts. Results and outcomes are customarily assessed
all along the way so adjustments and additions can be added to the coaching
process, and timely so.
Coaching/Mentoring
In Contrast To Advising and Consulting
Both coaching and mentoring are processes and sets of experiences that
enable both individual and corporate/organizational clients to achieve
more of their full potential. They share many other commonalities, as
well, in the process within which they engage with clients. Similarities
can be vast -- and may well include:
-
facilitated exploration of needs, values, motivations, skills, and belief
systems in such a way clients are better able to make real, lasting
changes and more informed choices and decisions
- a
vehicle for analysis, reflection, and action-planning and execution
that ultimately lead to client-achievement and success in their designated
area specified mastery of questioning techniques to spark more possibility for discovery
for the client than would be possible through “advising”
or “directing” by another (including the coach or mentor)
- observing,
listening, while simultaneously creating a trustful environment for
exploration of possibilities for future “stretch” that could
have been considered risky even the week or month before but may now
be feasible
- having
at hand ready access to tools, assessments, and other instruments of
useful nature when one-to-one debriefing, training, or competency enrichment
is deemed important
- unconditional,
positive regard for both the relationship they share and for the individual
and both honor confidentiality and exist for the benefit of the client
- awareness
of how to ensure clients develop personal capability and competency
and at the same time avoid developing dependencies on the coach, mentor,
or the relationship beyond that of what is truly proactively-constructive
for their purposes (anything else arising is named and addressed directly
and a co-solution is created or therapy or a different nature of support
group may be recommended.)
- evaluation
along the way of results as well as the effectiveness of the process
they are using in meetings and in contacts between
- encouragement
for continuous life/work and relationship balance as this is personally
defined as desired and useful by the client (not the coach)
- working
within their own areas of competence professionally and personally
possession of any required qualifications or pre-requisites or highly
recommended capabilities suggested by their industries
- management
of the relationship to ensure the client receives an appropriate level
and depth of contracted service and that there is freedom and simple
means at any time to alter or conclude the commitment together
Mentoring:
There are many, many other distinctions that do set coaching and mentoring
in separate camps. To Lowry’s point of view, Coaching that also
incorporates Mentoring assumes the following:
Mentoring
can be included when she actually has the content or industry experience
historically to pass on directly or bring to the client. This can involve
“How To’s” and can also incorporate more sharing directly
of personal experience if the client requests this. Mentors should be
expected to have directly related experiences. That is not the case
for Coaches.
One
Example:
While she has never been a real-estate broker or agent or owner, she
is able to effectively mentor all of those in terms of their company culture, client
and staff and agent “people” relationships, their communications,
their longer-term business vision, and their endeavors to develop fresh
perspective. However, she does not “consult” or advise in
any way around the rudiments of real-estate itself such as involving
contracts, permits, city codes, mortgages, loans, inspections, investment
portfolio development, or anything else directly industry-specific to
that field. For that, her involved clients attend conferences, are also
part of industry, CEO Roundtables, and pursue specialized training and
formal classes. In contrast, her background in forming successful collaborations
and alliances could be easily called into play with such an owner seeing
more industry-related, shared profit centers – such as with mortgage
firms, remodeling companies, designer/decorators, bankers and other related businesses.
Another
Example:
Mentoring may well include the provisions of materials, tools and process
to aspiring coaches in her client-base, while that may not be useful
at all to a corporate CEO or CFO. On the other hand, sharing a communication
or time-management resource she has developed or has discovered may
actually be useful to ALL her clients.
Consulting:
Consulting,
in contrast, is best sought when the client wants a qualified professional
to actually come in, design and deliver a very broad-ranging and often
very specific “solution” to business problems and needs. The
consultant most frequently does the complete job for the entity –
rather than employees doing this – or may oversee the whole process
for an organization. They are customarily skilled in doing this themselves,
in either case. A Coach’s role in this case may well have been is
supporting the executive staff in realizing it is a Consultant that is
needed. Coaches can sometimes recommend competent consultants or other
expertise-specific professionals such as trainers, H.R. specialists, accountants,
etc.
The
Main Point:
The
point that may be drawn from all this – if clients are truly seeking
mentoring additionally, they are wise to then source a Coach who does
have such literal, shared-field or industry experience in their background.
It is entirely possible to “coach” without this – Lowry
would not be comfortable mentoring someone other than in ways she actually
has transferables to offer – beyond simply her coaching capabilities.
The
work of consultants is quite different and is customarily not confused
with that of a Coach. You may also find Coaches and Consultants working
side-by-side within organizations, just as you well may find Mentors naturally
emerging or pre-existing on staff in-house within those organizations.
Feel
free to contact Lowry for a no-charge option to personally address your
own possible interests in the type of Coach or Mentor to source. This
is a service she often provides up to several hours weekly on request
for the industry to those seriously ready to engage who are in their own
research phase for best match. She does know personally over 6,000 trained
professionals in the field and often does have ideas as to who and what
may be a good, potential fit. There is no “pitch” of her own
services extended and because her colleagues know this, they do often
refer their own friends and family to her for such research assistance.
The process is to email or to call directly and she will promptly re-contact
you to schedule if the two of you cannot address your inquiry easily by
email exchange. (Direct contact information is on this site.) |
|